A NEW ERA
in cheese production
Privacy Policy
Lácteos Marofa, Lda.
Lácteos Marofa, Lda. respects the privacy of all its customers, suppliers and business partners, and is strictly committed to protecting the personal data entrusted to it. This Privacy Policy describes how we collect, use, store and protect your information, in full compliance with the General Data Protection Regulation (GDPR) and applicable national legislation.
1. Data Controller
The entity responsible for collecting and processing personal data is Lácteos Marofa, Lda., with facilities in Portugal. For any questions related to data protection, you can contact us through our official communication channels.
2. Data Collected
Within the scope of our industrial and commercial operations, including B2B sales and e-commerce channels, we collect the following categories of data:
• Identification Data: Name, position, and company name.
• Contact details: Email address, phone number, billing address and delivery address.
• Financial and Transactional Data: Payment information, Tax Identification Number (NIF), order history, and billing details.
• Digital Data: Access credentials to sales portals, IP addresses, and browsing metrics resulting from the use of our digital platforms and online stores.
3. Purpose of Treatment
The data collected is intended exclusively for the following purposes:
• Order Processing: Management of orders, invoicing, logistics and shipping of dairy products.
• Customer and Supplier Management: Maintaining commercial and contractual relationships.
• Customer Support: Responding to requests for information, providing technical support, or resolving problems.
• Marketing and Communication: Sending information about new products, catalog updates, and participation in agri-food industry trade fairs (only with your prior consent).
• Legal Compliance: Meeting current tax, accounting, and legal obligations in Portugal and the European Union.
4. Data Sharing
Lácteos Marofa, Lda. does not sell or trade your personal data to third parties. Your information may only be shared with partner entities strictly necessary for our operation, such as:
• Transportation and logistics companies.
• Payment service providers and e-commerce platforms.
• Accounting, auditing and legal advisory services.
• Governmental or judicial authorities, when legally required.
5. Data Preservation
Personal data will only be kept for the period necessary for the purposes for which it was collected. In cases where there is a commercial contract or tax obligations (such as issuing invoices), the data will be retained for the legally defined periods (generally up to 10 years).
6. Your Rights
Under the GDPR, we guarantee you the right to exercise the following rights regarding your data:
• Right of Access: Obtain confirmation as to what data is being processed and access to it.
• Right of Rectification: Request the correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request the deletion of your data when it is no longer necessary.
• Right to Restriction of Processing: Restrict how your data is processed.
• Right to Data Portability: To receive your data in a structured and commonly used format.
• Right to Object: Object to the processing of data for direct marketing purposes.
To exercise any of these rights, simply send a formal written request to the company's contact email address, indicating "Personal Data Protection" in the subject line.
7. Data Security
Implementamos as medidas técnicas e organizativas adequadas para proteger os seus dados contra o acesso não autorizado, alteração, divulgação ou destruição acidental. Os nossos sistemas de gestão e portais digitais utilizam protocolos de encriptação e mecanismos de segurança rigorosos para garantir a integridade da sua informação comercial.
8. Changes to this Policy
Lácteos Marofa, Lda. reserves the right to update or modify this Privacy Policy at any time to reflect operational changes or updates in legislation. We recommend that you consult this document periodically.